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Frequently Asked Question
KARX Dock software won't run
The KARX Dock client supports the following operating system versions. If you cannot run the program, please upgrade to the appropriate operating system as soon as possible.
Unable to make or receive calls and receive call notifications
Please check your phone to ensure it is currently connected to a Bluetooth device starting with 'KARX' and that the desktop application is running. If the issue persists, try re-pairing the Bluetooth connection and restarting the desktop application.
Failed to sync phone contacts
You need to agree to allow the Bluetooth device starting with 'KARX' to access your phone contacts. The system will automatically sync your phone contacts afterward.
Unable to initiate computer recording
KARX Dock can record most audio content from the computer. Ensure KARX Dock is properly connected to your computer. lf the issue persists, try reconnecting KARX Dock and restarting the desktop application.
Why can't I start computer recording during a phone call recording?
The recording channel is unique. If you need to start computer recording, please hang up the phone or switch the call to your mobile phone, then you can start the meeting recording.
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